Aurora Films Privacy Policy
At Aurora Films, located at 456 Market Street, Suite 200, San Francisco, CA 94104, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and disclose your personal information when you visit our website, use our services, or interact with us in any way. This policy is effective as of January 1, 2025.
Information We Collect
We collect several types of information from and about users, including:
- Personal Information: This includes your name, email address, phone number, postal address, and any other information you provide to us directly when you contact us, request a quote, or subscribe to our newsletter.
- Usage Data: We collect information about how you use our website and services, such as the pages you visit, the links you click, the time spent on each page, and your IP address.
- Cookies and Similar Technologies: We use cookies and similar technologies to collect information about your browsing behavior and preferences. You can control the use of cookies through your browser settings. For more information, please refer to our Cookies Policy.
- Project-Related Information: When you engage our video production services, we collect information related to your project, including scripts, storyboards, video footage, and other media assets.
How We Use Your Information
We use the information we collect for various purposes, including:
- Providing and Improving Our Services: We use your information to provide you with the services you request, such as video production, editing, and post-production. We also use your information to improve our website and services, personalize your experience, and develop new features.
- Communicating with You: We use your information to communicate with you, respond to your inquiries, provide updates on your project, and send you marketing materials and newsletters. You can opt-out of receiving marketing communications at any time.
- Marketing and Advertising: To provide you with updates on special offers, promotions, or new services, as well as provide advertising on other websites.
- Analyzing and Understanding Our Audience: We use your information to analyze and understand our audience, track website traffic, and measure the effectiveness of our marketing campaigns.
- Legal Compliance: We may use your information to comply with applicable laws and regulations, respond to legal requests, and protect our rights and interests.
- To ensure the smooth operation and security of the website.
Sharing Your Information
We may share your information with third parties in the following circumstances:
- Service Providers: We share your information with third-party service providers who assist us in providing our services, such as hosting providers, payment processors, and email marketing platforms. These service providers are contractually obligated to protect your information and use it only for the purposes for which we disclose it to them.
- Business Partners: We may share your information with our business partners, such as collaborators on video production projects, to provide you with additional services or offerings. We will only share your information with business partners who have agreed to protect your information and use it only for the purposes for which we disclose it to them.
- Legal Requirements: We may disclose your information to law enforcement agencies, government authorities, or other third parties if we are required to do so by law or legal process.
- Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred to the acquiring entity.
Data Security
We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. These measures include:
- Encryption: We use encryption to protect your sensitive information during transmission.
- Access Controls: We restrict access to your personal information to authorized personnel only.
- Security Audits: We conduct regular security audits to identify and address vulnerabilities.
- Employee Training: We provide training to our employees on data security best practices.
While we strive to protect your personal information, no method of transmission over the internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee the absolute security of your information.
Data Retention
We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, as described in this Privacy Policy, or as required by law.
Generally we will retain your personal data for the following periods: Contact form inquiries - 2 years, Client project data - 7 years, Marketing communication preferences - until you opt-out.
Your Rights
You have the following rights with respect to your personal information:
- Access: You have the right to access the personal information we hold about you.
- Correction: You have the right to request that we correct any inaccurate or incomplete personal information we hold about you.
- Deletion: You have the right to request that we delete your personal information.
- Objection: You have the right to object to the processing of your personal information.
- Restriction: You have the right to restrict the processing of your personal information.
- Data Portability: You have the right to receive your personal information in a structured, commonly used, and machine-readable format and to transmit it to another controller.
- Withdrawal of Consent: If we are processing your personal information based on your consent, you have the right to withdraw your consent at any time.
To exercise your rights, please contact us at privacy@aurorafilms.com or call us at (415) 555-7890. We will respond to your request within a reasonable timeframe.
Children's Privacy
Our website and services are not directed to children under the age of 13, and we do not knowingly collect personal information from children under the age of 13. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us immediately so that we can delete the information.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will post any changes on our website and update the "Effective Date" at the top of this policy. We encourage you to review this Privacy Policy periodically to stay informed about our privacy practices. Your continued use of our website or services after the posting of any changes to this Privacy Policy constitutes your acceptance of those changes.
Contact Us
If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:
Aurora Films
Attn: Privacy Officer
456 Market Street, Suite 200
San Francisco, CA 94104
Email: privacy@aurorafilms.com
Phone: (415) 555-7890